If you are prescribed a medicine to treat a long-term condition for the first time, you may be able to get extra help and advice about your medicine from your local pharmacist through a new free scheme called the New Medicine Service (NMS).
Learn more about the service through the video below. You can also click here to read a Q&A about the service at nhs.uk.
Real the video transcript
The New Medicines Service is a new service being provided by pharmacists
which enables patients
who are prescribed medicines with a long-term condition
to find out much more information about that particular medicine
as they start it.
The hope is that as they become more well-informed about their medicines
that the outcomes and their long-term success with that medication
will be improved.
The service will be initially offered
to patients with long-term problems, such as asthma,
to patients with certain types of diabetes,
to people on blood pressure medications
and also patients on certain blood-thinning medicines
such as warfarin and aspirin.
I found out about it when I went to collect my first lot of medication
from the pharmacy
and I saw a really nice pharmacist
and he advised me to take it for a few weeks,
see how I got on with it
and then to go back and speak to him.
That’s my medication.
The service will enable patients
to have a private consultation in a consultation room with a pharmacist,
initially a couple of weeks after the patient has started on the medication,
and then also a follow-up appointment,
either in the pharmacy or, if that’s not possible, over the telephone.
Very often you’re there
and you see people discussing things over the counter
and I was never very keen on doing that
because, you know, it is very private.
They actually have a consultation area
and when you go in it’s private, it’s quiet
and you’re just talking to the pharmacist,
and it was so easy.
Are you experiencing any other side effects at all?
The New Medicines Service will be available
from the vast majority of pharmacies
and it will be an NHS service that is free of charge.
(Dr Takhar) I can already see potential areas where it will really help us.
What I’m hoping with this new service
is that we’re actually capturing a patient right at the beginning
when they are new to their medicine.
What we’ve found locally is that by working with our local pharmacist,
who also is involved in some of our educational meetings,
that we’ve got a much better working relationship,
we share the same kind of ideas about how to manage different conditions,
so I think we have confidence in each other
about how the patient should be managed.
(Paul) The benefit for patients
is they’ll be better informed about the medicines they’re taking.
It’s been shown that if people are well-informed
about new medicines that they’re starting to take at an early stage,
then it can prevent problems later on down the line
and it provides the information
for patients to make better choices about the medicines for themselves